Mphasis Walk-in Drive 2026 for Freshers | Voice Customer Care Executive Role

Mphasis is conducting a walk-in drive for the Voice Customer Care Executive role in Mangaluru. This opportunity is open to freshers and candidates with up to 1 year of experience.

Job Overview

Roles & Responsibilities

• Handle customer calls professionally
• Resolve customer queries and issues
• Ensure high customer satisfaction
• Follow call scripts and SOPs
• Update customer details in system
• Escalate complex issues to higher team
• Meet daily performance targets
• Maintain quality and compliance standards

Eligibility Criteria

• Freshers and experienced candidates can apply
• Good English communication skills
• Basic computer knowledge
• Willing to work in rotational shifts
• Strong problem-solving ability
• Customer-focused attitude

Walk-in Schedule

Selection Process

• HR Screening
• Communication Assessment
• Personal Interview

Skills Required

• Excellent verbal communication
• Customer handling skills
• Basic computer proficiency
• Ability to work in fast-paced environment

About Mphasis

Mphasis is a leading IT services and consulting company headquartered in Bengaluru. It specializes in cloud services, digital transformation, and BPO solutions across multiple industries.

FAQs

Who can apply?
Freshers and candidates with up to 1 year experience.

What is the selection process?
HR round, communication test, and interview.

Is prior experience required?
No, freshers are eligible.

Disclaimer

This job information is provided for informational purposes only. Candidates should verify details from official sources before attending the walk-in drive.

Final Update

Mphasis Walk-in Drive 2026 is a great opportunity for freshers to start their career in the customer support and BPO industry.