Job Title: Customer Service Associate (Stock Market Process)
Company: Tech Mahindra
Location: Navi Mumbai
Salary: 2,00,000 - 2,50,000 per year + performance incentive of ?2,500 + PF
Type: Full-time, Permanent
Shift: Day shift, 6 days working (Sunday fixed off), 8 AM to 8 PM (Any 9 hours duty)
Openings: 10
Role & Responsibilities:
- Handle customer queries via inbound calls.
- Assist clients with complaints, orders, and information about products/services purchased.
- Provide excellent customer service and resolve issues effectively.
Preferred Candidate Profile:
- Experience: Both freshers and experienced candidates can apply. Stock market experience is an advantage.
- Education: HSC / Graduate
- Skills: Inbound Voice Process, Stock Market knowledge, NISM (National Institute of Securities Markets) certification is a plus, handling customer service calls, solving customer queries and complaints.
Benefits:
- Competitive salary
- Health insurance
- Paid time off
Interview Details:
- Contact HR: Pooja HR - 9653344345 (Call/WhatsApp)
- Interview Venue: Empire Tower, A Wing, 9th Floor, Reliable Tech Park, Airoli Navi Mumbai
Additional Information:
- The role is within the BPO / Call Centre industry, specifically in the Customer Success, Service & Operations department.
- Immediate joiners are preferred.
Application:
To apply, interested candidates should contact the HR representative provided in the job posting. This role is suitable for those looking to start or continue their career in customer service with a focus on the stock market process.
