Job Title: Customer Service Associate (Stock Market Process)
Company: Tech Mahindra
Location: Navi Mumbai
Salary: 2,00,000 - 2,50,000 per year + performance incentive of ?2,500 + PF
Type: Full-time, Permanent
Shift: Day shift, 6 days working (Sunday fixed off), 8 AM to 8 PM (Any 9 hours duty)
Openings: 10

Role & Responsibilities:

• Handle customer queries via inbound calls.
• Assist clients with complaints, orders, and information about products/services purchased.
• Provide excellent customer service and resolve issues effectively.

Preferred Candidate Profile:

• Experience: Both freshers and experienced candidates can apply. Stock market experience is an advantage.
• Education: HSC / Graduate
• Skills: Inbound Voice Process, Stock Market knowledge, NISM (National Institute of Securities Markets) certification is a plus, handling customer service calls, solving customer queries and complaints.

Benefits:

• Competitive salary
• Health insurance
• Paid time off

Interview Details:

• Contact HR: Pooja HR - 9653344345 (Call/WhatsApp)
• Interview Venue: Empire Tower, A Wing, 9th Floor, Reliable Tech Park, Airoli Navi Mumbai

Additional Information:

• The role is within the BPO / Call Centre industry, specifically in the Customer Success, Service & Operations department.
• Immediate joiners are preferred.

Application:

To apply, interested candidates should contact the HR representative provided in the job posting. This role is suitable for those looking to start or continue their career in customer service with a focus on the stock market process.

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