Job Details: IT Support Specialist at TaskUs
Company: TaskUs
Experience: 1 - 6 years
Salary: Not Disclosed
Location: Gurugram

Application Information:

• Openings: 1
• Applicants: 332
• Posted: 3 days ago

How to Apply:

• Register to Apply
• Login to Apply

Job Description

Responsibilities:

• Respond to telephone calls and email messages from users requesting assistance.
• Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure.
• Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.
• Assist in conducting user application testing during program implementation, migration, and system maintenance.
• Perform desktop system maintenance/upgrades including all desktop OS patches.
• Create/maintain documentation of instructional procedures (i.e., hardware/software installation) and/or knowledge-based troubleshooting techniques.
• Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company.
• Perform scheduled preventive maintenance of computer systems.

Required Qualifications:

• At least 1-year minimum experience.
• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
• Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
• Vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations, particularly in Operations support.
• Above-average problem-solving, decision-making, and analytical skills.
• Skilled technical writer (a plus) - able to document problems and solutions for customers and other technical support personnel.
• Good time and project management skills.
• Excellent English communication skills - both spoken and written.
• Adaptive to changing work schedules and working hours.
• Excellent customer orientation and interpersonal, customer care skills.

Role: IT Support - Other

Industry Type: Management Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

• UG: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
• PG: Not Required

Key Skills

• BPO
• Computer Science
• Computer Hardware
• Project Management
• Social Media
• Outsourcing
• Troubleshooting
• Gaming
• Information Technology
• Technical Support