Global Family - Display Site

Job Description

Responsibilities:

Respond to telephone calls and email messages from users requesting assistance.

Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure.

Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.

Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.

Assist in conducting user application testing during program implementation, migration, and system maintenance.

Perform desktop system maintenance/upgrades including all desktop OS patches.

Create/maintain documentation of instructional procedures (i.e., hardware/software installation) and/or knowledge-based troubleshooting techniques.

Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company.

Perform scheduled preventive maintenance of computer systems.

Required Qualifications:

At least 1-year minimum experience.

Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.

Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.

Vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations, particularly in Operations support.

Above-average problem-solving, decision-making, and analytical skills.

Skilled technical writer (a plus) - able to document problems and solutions for customers and other technical support personnel.

Good time and project management skills.

Excellent English communication skills - both spoken and written.

Adaptive to changing work schedules and working hours.

Excellent customer orientation and interpersonal, customer care skills.

Role: IT Support - Other

Industry Type: Management Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course

PG: Not Required

Key Skills

BPO

Computer Science

Computer Hardware

Project Management

Social Media

Outsourcing

Troubleshooting

Gaming

Information Technology

Technical Support

Ditto Recruitment 2025 – Work from Home Role: Cu

March 10, 2026

Application Information:

How to Apply:

Job Description

Required Qualifications:

Education

Key Skills

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