Sutherland Mega Online Interview for 12th Pass — Customer Support Associate (CSA) | Dec 4, 2025
Sutherland is hosting a Mega Virtual Drive on Dec 4, 2025 to hire Customer Support Associates (CSA) for Mumbai (and roles linked to Kochi). Candidates with 12th pass (10+2) or graduates can apply. Freshers and those with up to 2 years experience are welcome. Sutherland provides full training, so prior experience is not required.
Quick details
| Company | Sutherland (Virtual Drive) |
| Role | Customer Support Associate (CSA) |
| Qualification | 12th Pass / Any Graduate |
| Location | Mumbai (Kochi roles noted) |
| Experience | Freshers to 2 years |
| Date & Time | Dec 4, 2025 • 12:00 PM – 6:00 PM |
| Interview Link | Webex meeting link (Click to join) |
Table of Contents
- Sutherland Virtual Drive – Overview
- Responsibilities for Customer Support Associates
- Key skills needed
- How to join the online interview
- About Sutherland
- FAQ
Sutherland Virtual Drive – Overview
The virtual drive is aimed at hiring CSAs who will handle customer queries via voice and non-voice channels. Sutherland offers structured training, ongoing support, and a clear path for career growth. Pay and benefits vary by role and location; details will be shared during the interview process.
Responsibilities — Customer Support Associate (CSA)
- Provide excellent customer service by answering questions and resolving issues professionally.
- Handle customer contacts across phone, chat, and email channels.
- Give basic technical assistance and troubleshooting to customers.
- Record customer interactions and update tickets or CRM entries.
- Follow up to ensure customer satisfaction and closure of issues.
- Escalate complex or unresolved issues to the next support level.
- Adhere to company policies, processes and SLAs (service level agreements).
- Identify up-sell or cross-sell opportunities when appropriate.
Key skills needed for Customer Support Associates
- Good spoken and written communication skills.
- Patient, polite, and professional attitude.
- Basic problem-solving and troubleshooting ability.
- Ability to multitask and manage several inquiries at once.
- Comfort using support software and CRM tools.
- Strong listening skills and empathy toward customers.
- Time management and ability to meet productivity targets.
- Willingness to learn and adapt in fast-paced environments.
- Open to shift work if required.
How to join the online interview (step-by-step)
- Check your internet, webcam, and microphone well in advance.
- Click the Webex meeting link during the scheduled timeframe (12:00 PM–6:00 PM on Dec 4).
- Have a valid ID and soft copy of your resume ready to share if asked.
- Dress professionally and choose a quiet place for the interview.
- Be prepared for a short screening call or voice assessment and basic HR questions.
About Sutherland
Sutherland is a global provider of customer experience and digital transformation services, founded in 1986. The company operates in many countries and is known for strong training programs, career development, and friendly work culture.
FAQ — Sutherland Mega Virtual Drive
A: Candidates who have passed 12th (10+2) or are graduates. Freshers and applicants with up to 2 years' experience are eligible.
Q: Where are roles based?A: Primarily Mumbai; some roles or meetings reference Kochi—details shared by Sutherland during hiring.
Q: Is prior experience required?A: No. Sutherland provides training; freshers can apply.
Q: Do I need to pay any fee to attend?A: No. Official company hiring drives do not charge candidates. Beware of any third-party fee requests.
Disclaimer: The recruitment information above is for informational purposes only and is based on the hiring notice. We do not guarantee employment. Always verify details through official Sutherland channels. We do not charge any fee for job information.
