Job Title: Network Support Engineer (Night Shift)
Company: ISHIR
Location: Remote
Job Type: Full-time
Shift and Schedule: Night shift (8:30 PM IST - 5:30 AM IST)
Department: Information Technology
Reports to: Manager, Service Desk
Position Overview:
As a Network Support Engineer (Jira Admin), you will provide IT expertise to all employees, resolve IT support requests, and ensure customer satisfaction and continuous service improvement.
Key Responsibilities:
- Respond to end-user issues via video conferencing, telephone, chat, or IT Service Desk tickets.
- Provide on-site and remote installation, configuration, maintenance, troubleshooting, and repair for hardware, software, and peripherals.
- Monitor the Jira Service Desk ticket queue, ensuring timely handling of service requests and incidents, meeting established metrics and SLAs.
- Analyze, troubleshoot, and repair various computer problems related to hardware and software.
- Provide technical guidance and training to end-users.
- Ensure the deployment, management, and support of computers, peripherals, and mobile devices.
- Maintain a commitment to continuous improvement.
- Provide input and assist in testing and selecting future technologies and devices.
- Act as a point person for other IT Service Desk team members, offering direction, mentoring, and support.
- Assist with short and long-term projects as assigned.
- Develop and maintain documentation of systems, services, and processes.
- Fully support, configure, maintain, and troubleshoot remote and on-premises IT systems.
- Train team members and ensure their knowledge aligns with policies.
- Work with Network Security Analysts to ensure the security and integrity of computer operating systems.
Requirements:
- 3+ years of experience in an IT support environment.
- Advanced hardware troubleshooting skills.
- Strong skills in Office 365, Windows, and Mac operating systems.
- Administration skills in SharePoint & OneDrive.
- Proficiency in Jira Service Management (Service Desk/Ticketing system/Metrics/Reporting/Dashboard).
- Outstanding customer service skills.
- Strong written and verbal communication skills.
Preferred Certifications:
- CompTIA A+ Certification
- CompTIA Security+ Certification
- ITIL4 Foundation Certificate in IT Service Management
- Microsoft Certified Desktop Support Technician
- Microsoft MCSA
About BorderlessMind:
Since 1999, BorderlessMind has specialized in remote and onshore staff augmentation solutions. The company helps startups and enterprises build remote teams worldwide. BorderlessMind takes pride in the long tenure of its employees and offers a supportive and engaging work environment, with a strong emphasis on employee wellness and experience.
Keywords:
- Network Support Engineer: The Network Support Engineer at ISHIR is responsible for providing IT expertise and resolving support requests in a remote environment.
- Network Support Engineer Interview Questions: Common interview questions for a Network Support Engineer may include topics on troubleshooting, network configuration, and customer service skills.
- Network Support Engineer Jobs: Network Support Engineer jobs at ISHIR require night shift work and involve supporting IT systems and resolving technical issues.
- Network Support Engineer Roles and Responsibilities: The roles and responsibilities of a Network Support Engineer at ISHIR include analyzing computer problems, maintaining IT systems, and providing technical guidance to end-users.
- Network Support Engineer Salary: The salary for a Network Support Engineer at ISHIR is competitive and commensurate with experience and certifications.
How to Apply:
