Job Title: Technical Support
Company: Tabnova
Location: Remote
Job Type: Full-time
Job Description:
Tabnova is seeking technically skilled candidates with excellent interpersonal skills for the Technical Support position. This role involves troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications. Candidates will interact directly with customers and create written documentation, necessitating excellent written and verbal communication skills in English.
Key Responsibilities:
- Installation and Configuration: Installing and configuring hardware and software.
- Problem-Solving: Speaking to customers to quickly identify the root of their problem and guiding them through a series of actions to resolve it.
- Customer Feedback: Providing timely and accurate feedback to customers.
- Follow-Up: Ensuring customer problems are resolved by following up with clients.
- Repair and Replacement: Replacing or repairing necessary parts.
- Application Support: Supporting the roll-out of new applications.
- Documentation: Providing procedural documentation and managing multiple cases simultaneously.
- Technology Evaluation: Testing and evaluating new technologies.
- Safety Checks: Conducting electrical safety checks on equipment.
Requirements:
- Education: Degree in computer science or information technology.
- Certification: Bachelor's degree in computer science and software.
- Experience: Prior experience in tech support, desktop support, or a similar role.
- Technical Skills: Proficiency in Microsoft Windows, Word, Excel, and PowerPoint. Experience with remote desktop applications and help desk software.
- Attention to Detail: Good problem-solving skills and attention to detail.
- Interpersonal Skills: Excellent interpersonal skills.
- Communication: Good written and verbal communication skills in English.
How to Apply:
Interested candidates should send their updated resume to careers@tabnova.com.
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Summary:
Tabnova offers a remote Technical Support position requiring a degree in computer science or information technology, along with prior experience in tech support. The role involves a variety of tasks including installing and configuring hardware and software, troubleshooting issues, providing customer feedback, and supporting new application roll-outs. Candidates must have excellent written and verbal communication skills in English and be proficient in Microsoft Office applications and remote desktop tools.
