We work to grow together.

Ahmedabad (Onsite)

Roles / Responsibilities:

• Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.
• Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Plan approaches and pitches with pre-sales and marketing teams for upselling and cross-selling.
• Work with sales head to develop proposals that speak to the client’s needs, concerns, and objectives.
• Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly.
• Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
• Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
• Work cross-functionally with other departments and contribute towards product feedback and roadmap.

Experience:

• 1-2 years in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage

Skills:

• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers.
• Strong organization and presentation skills.
• Develops Healthy Customer Relationship.
• A propensity for relationship building.
• Industry knowledge.
• Leadership skills—customer success managers often take on leadership roles for the customer success team.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.

Remuneration: Negotiable