Service Desk Executive

Views:- 6 |Last Date:- 07-10-2023

Company name:-logic factor india pvt ltd
Location:-Ahmedabad, Gujarat
Salary:-3,00,000 - 5,00,000 a year

Job type:-

Full-time
Fresher
Regular / Permanent

Shift and schedule:-

Night shift
Rotational shift

Benefits & Perks:-

Work from home,
Provident Fund,
Health insurance,
Paid time off

Qualifications:-Bachelor's (Required)

Customer support: 1 year (Required)

Benefits:-

Pulled from the full job description
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home

Full Job Description

Hello,

Good day!

Kindly check the below-detailed Job Description and confirm your interest and availability for the interview at our company.

About The Logic Factory:

We specialize in the development of advanced software solutions for customers across a broad range of industries, from Logistics, Maritime, and Aviation to Metals and Manufacturing. We excel in fully executing DELMIA Quintiq planning and optimization implementation projects; additionally, we offer support & maintenance, and hosting of all Quintiq environments.

Established in 2007, we are headquartered in Den Bosch, The Netherlands, and have offices in Ahmedabad, India; the United States, and, the United Kingdom, which allows us to offer customers global coverage.

For more information about us, please visit www.thelogicfactory.com.

Why join us:

1.5 days a week.

2. Competitive packages.

3. Hybrid work culture.

4. Mediclaim facility

5. Multiple employee benefits loyalty benefits, profit sharing, maternity and paternity leaves plus much more.

6. International customer handling experience.

7. Friendly and fun working environment with regular employee engagement activities.

8. Growth possibilities in terms of personal, professional as well as financial growth.

9. Knowledgeable and encouraging leadership

10. A state-of-the-art infrastructure in Ahmedabad.

Current opening:

We are currently looking for full-time employment for Service Desk Executive' role at the Ahmedabad location. (Open positions 05)

The role entails pro-active communication with our customers around the globe, and being able to help them with their issues or queries to attain the highest possible customer satisfaction.

Expectations from Service Desk Executive:

Understand the value customers bring to any organization and be always keen to help them out with patience, empathy, and passion.

Have a good command of English communication and be an expert in written professional email communication.

Be a problem-solver, out-of-box thinker, and curious to learn new things and technology.

Adaptive with our fast-paced growing multi-national organization.

Highly result-focused.

Sense of Ownership.

Flexible (e.g. working in rotational shifts, including night shifts).

Role and Responsibilities :

Responsible as the first point of contact of communication with the customer and colleagues.

You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems our customers might face with accuracy and efficiency.

Checking and understanding the customer queries.

Provide accurate, valid, and complete information by using the right methods/tools.

Understanding the priority of the request and assigning it to the right person from the technical team.

Responsible for a professional and pro-active communication process towards our customers.

Follow up/ Provide updates to ensure resolution.

Responsible for creating reports and maintaining the quality of work.

Follow communication procedures, guidelines, and policies

Benefits:-

Full Job Description

Why join us:

Current opening:

Expectations from Service Desk Executive:

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