Zomato Work From Home Jobs 2026 – Startek Chat & Voice Process

Zomato Work From Home Jobs 2026 offer an opportunity for candidates to work remotely in a Startek Chat & Voice Process role. According to the supplied job listing, 12th-pass candidates with 0–2 years of experience can apply. The position involves handling customer queries through calls and chats, resolving complaints, providing order-related assistance and maintaining a positive customer experience.

Zomato Work From Home Jobs 2026 – Overview

Key Responsibilities

Selected candidates will be responsible for handling customer interactions and providing support through chat and voice channels.

• Handle customer queries through calls and chat.
• Resolve customer complaints and concerns.
• Assist customers with orders, products, services, billing and account-related issues.
• Provide accurate information to customers.
• Escalate complicated issues to the appropriate department.
• Record customer interactions in the CRM or support system.
• Maintain good customer satisfaction and service quality.
• Meet daily performance, productivity, response-time and CSAT targets.
• Communicate with customers professionally and empathetically.
• Handle multiple customer conversations efficiently.
• Work according to company processes and standard operating procedures.
• Coordinate with team members to achieve service targets.
• Work in rotational shifts, including weekends when required.

Skills Required

Candidates should have the following skills:

• Good verbal and written communication skills.
• Good English speaking and typing ability.
• Basic computer knowledge.
• Good typing skills.
• Active listening ability.
• Problem-solving skills.
• Customer-service orientation.
• Multitasking ability.
• Good time-management and organizational skills.
• Ability to work in a fast-paced environment.
• Willingness to work rotational shifts.
• Positive attitude and customer-first approach.
• Ability to work independently as well as in a team.

Eligibility Criteria

Candidates who have completed 12th standard can apply for the position mentioned in the supplied listing.

Both freshers and experienced candidates are mentioned as eligible. Previous experience in customer support, BPO or a similar role may be useful but is not mandatory according to the supplied information.

Work From Home Requirements

Since this is a remote customer-support position, candidates should be prepared to work from home and handle customer interactions through the required communication and support systems.

Applicants should also be comfortable with:

• Computer-based work.
• Chat and voice support.
• English communication.
• Typing and CRM-based activities.
• Rotational working hours.
• Weekend shifts when required.

How to Apply for Zomato Work From Home Jobs 2026

The supplied listing provides the following contact details for the Startek Zomato Chat & Voice Process:

Role: Customer Support Executive – Chat + Voice
Location: Work From Home – India
Eligibility: Freshers + Experienced
Contact: 8077330128 / 9125409717
Email: arpitatripathi.1@startek.com

Candidates should verify the recruiter, vacancy and contact details before sharing personal documents or paying any fee. Do not make any payment to an individual or recruiter in exchange for a job.

About Zomato

Zomato is an Indian technology platform associated with food ordering and restaurant discovery services. The company has built a large digital ecosystem connecting customers, restaurants and delivery partners and has offered career opportunities across technology, operations, customer support, sales and other functions.

Frequently Asked Questions

Can freshers apply for Zomato Work From Home Jobs 2026?

Yes. The supplied listing specifically states that freshers and experienced candidates can apply for the Startek Zomato Chat & Voice Process.

What qualification is required?

The supplied job overview mentions 12th pass as the required qualification.

What is the work location?

The position is advertised as Work From Home – India.

What is the experience requirement?

The job overview mentions 0–2 years of experience. Freshers are also mentioned as eligible.

What does a Chat & Voice Process Executive do?

The role involves handling customer calls and chats, resolving complaints, assisting with order and account-related queries, recording interactions and maintaining customer-service standards.

Is English communication required?

Yes. Good verbal and written communication, along with English speaking and typing skills, is listed among the required skills.

Is this a permanent work-from-ho