Job Title:Customer Service Representative
Location:Gurgaon, India
Nature of Role:Voice and Non-voice, Blended Process

Website Link:- https://www.zaubacorp.com/company/SALARY-HIKERS-LLP/AAG-8565

Key Requirements:

• Language Proficiency: Excellent spoken English communication skills are a must.
• Education: Graduates are required.
• Experience: 6 months to 1 year of experience is preferred, but freshers are also welcome to apply.
• Age Limit: 18-32 years old.

Key Responsibilities:

• Provide customer support through both voice and non-voice channels.
• Follow up with customers to ensure their needs are met.
• Achieve assigned targets within agreed timelines while adhering to quality guidelines.
• Gain in-depth knowledge of the client's products/services.
• Accurately log all interactions using established business processes and tools.
• Provide prompt, reliable, and accurate information to customers.
• Identify solutions based on established processes and procedures.
• For non-voice profiles, a good typing speed is required.

Additional Information:

• The role is open to candidates with experience in customer care, customer support, call center roles, BPO, and related fields.
• A verbal English assessment will be auto-generated after the application process is completed, and candidates not meeting the criteria will be rejected.
• Job Type: Full-time
• Benefits:
  • Health insurance
  • Life insurance
  • Provident Fund

Schedule:

• Night shift
• Rotational shift
• UK shift
• US shift

Salary Range:

• Estimated salary range: ?20,000 to ?36,000 per month.
• Median salary: ?28,000 per month.