Job Title: IT L2 Support Engineer – Hospitality Industry
Company: KATALYSTCS - Agents of Change Consulting Private Limited
Location: Remote
Job Type: Full-time, Permanent

Shift and Schedule:

• Weekend availability
• Morning shift
• Rotational shift
• Monday to Friday

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Job Description:

KATALYSTCS is seeking an experienced IT L2 Support Engineer with a background in the hospitality industry to provide advanced technical support and ensure the seamless operation of IT systems and infrastructure.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve escalated IT issues to minimize disruption to business operations.
• Manage and monitor IT systems, including servers, networks, and applications.
• Implement and maintain IT policies, procedures, and standards.
• Conduct system audits and generate reports to identify and address potential issues.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Provide training and guidance to customers to enhance their technical skills.
• Work with vendors and third-party service providers to resolve technical issues.
• Document all support activities, troubleshooting steps, and resolutions.
• Participate in on-call rotation and provide after-hours support as needed.
• Manage and resolve customer queries, handling escalations and complaints.
• Maintain accurate records of all interactions in the CRM system.
• Participate in regular training sessions to stay updated on new products and technologies.
• Proactively manage help desk and maintain support cases as per company standards.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with at least 1 year in L2 support.
• Strong knowledge of IT infrastructure, including servers, networks, and software applications.
• Experience with hospitality industry software and systems (e.g., PMS, POS, CRM tools) is a plus.
• Proficient in troubleshooting hardware and software issues in Windows and/or Linux environments.
• Familiarity with network protocols, firewalls, and security practices.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals.

Required Candidate Profile:

• Proactive and detail-oriented individual with a passion for technology and customer service.
• Strong analytical skills and ability to handle complex technical issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Continuous learner who stays updated with the latest industry trends and technologies.
• Fluency in written and spoken English.

Skills Required:

• Advanced troubleshooting and problem-solving skills.
• Knowledge of IT infrastructure management and monitoring tools.
• Proficiency in Windows and/or Linux operating systems.
• Familiarity with network configurations and security protocols.
• Excellent communication and customer service skills.
• Ability to train and mentor junior IT staff.
• Strong documentation skills and attention to detail.
• Flexibility to work different hours and participate in an on-call rotation.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role.

Application Questions:

• Salary Expectation?
• Notice Period?

Keywords and Sentences:

• IT L2 Support Engineer: The IT L2 Support Engineer at KATALYSTCS provides advanced technical support and ensures the smooth operation of IT systems for the hospitality industry.
• IT L2 Support Engineer Ireland Job Opening: While this position is remote, similar roles may be available in Ireland.
• IT L2 Support Engineer Job in Chennai 2019: This position may align with past job openings in Chennai, indicating the ongoing demand for skilled IT L2 Support Engineers.
• IT L2 Support Engineer Roles and Responsibilities: The IT L2 Support Engineer is responsible for troubleshooting IT issues, managing IT systems, and providing customer support and training.
• IT L2 Support Engineer Salary: The salary for an IT L2 Support Engineer at KATALYSTCS ranges from ?1,39,642.05 to ?2,50,000.00 per year.