Job Title: HR Service Delivery New Associate
Company: Accenture
Location: Mumbai
Salary: Not disclosed
Type: Full-time, Permanent
Experience: 0 to 1 year

Job Description:

Skill Required: Payroll - Payroll Process Design
Designation: HR Service Delivery New Associate
Qualifications: BCom

Responsibilities:

• Workforce Performance: Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs.
• Payroll Process: Involvement in US/UK/International payroll process design.
• Shift Work: Willingness to work on multiple shifts, including extended shifts during payroll runs and alternate Sundays for bi-weekly payroll.
• Client Interaction: Engage with onshore SMEs, various client contacts at multiple levels, and client's employees.
• Office Tools: Proficient with PowerPoint, Excel, Word, and Visio.

Requirements:

• Client Payroll Understanding: Comprehensive understanding of payroll activities for assigned clients in the US payroll domain.
• Payroll Process Insight: Deep knowledge of payroll processes supported by Accenture across different geographies.
• Team Support: Act as an escalation and resolution point for team members regarding process-related queries.
• Process Metrics: Clear understanding of process metrics (SLA, OLA, KPI) and how they are measured. Ability to improve measurement systems for transparency and effectiveness.
• Risk Management: Identify risks, understand associated risks, and develop mitigation plans. Highlight unmitigated risks to supervisors.
• Issue Escalation: Escalate issues and seek advice on complex problems.
• Documentation: Ensure progress, issues, and agreements are documented and acted upon.
• Adaptability: Adapt to changing environments and support multiple clients as needed.
• Data Analysis: Analyze and interpret data, taking appropriate action.
• Confidentiality: Handle sensitive and confidential matters with maturity.
• Decision Making: Make judgmental decisions that directly influence customer satisfaction and expectations.

Roles and Responsibilities:

• Solve routine problems using general guidelines and precedent.
• Primary interaction within the team and with the direct supervisor.
• Detailed instructions provided for all tasks.
• Decisions impact own work and are closely supervised.
• Individual contributor within a team with a predetermined, narrow scope of work.

Education:

• UG: BCom
• PG: Any Postgraduate

Key Skills:

• Payroll Process Design
• Payroll Processing
• Service Delivery
• Visio
• Payroll
• Vendor Management
• Project Management
• Program Management
• Business Analysis
• HRSD (Human Resource Service Delivery)
• Workforce Management
• Talent Acquisition
• Recruitment
• Stakeholder Management
• Quality Assurance
• Agile

Application:

• Interested candidates should register or login to apply.

This role is ideal for recent BCom graduates with a foundational understanding of payroll processes and the ability to adapt to dynamic work environments. The position offers a chance to develop skills in HR service delivery and payroll process design within a supportive and structured team at Accenture.

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