Sr. Customer Success Executive
April 19, 2025
Job Title: HR Service Delivery New Associate
Company: Accenture
Location: Mumbai
Salary: Not disclosed
Type: Full-time, Permanent
Experience: 0 to 1 year
Job Description:
Skill Required: Payroll - Payroll Process Design
Designation: HR Service Delivery New Associate
Qualifications: BCom
Responsibilities:
- Workforce Performance: Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs.
- Payroll Process: Involvement in US/UK/International payroll process design.
- Shift Work: Willingness to work on multiple shifts, including extended shifts during payroll runs and alternate Sundays for bi-weekly payroll.
- Client Interaction: Engage with onshore SMEs, various client contacts at multiple levels, and client's employees.
- Office Tools: Proficient with PowerPoint, Excel, Word, and Visio.
Requirements:
- Client Payroll Understanding: Comprehensive understanding of payroll activities for assigned clients in the US payroll domain.
- Payroll Process Insight: Deep knowledge of payroll processes supported by Accenture across different geographies.
- Team Support: Act as an escalation and resolution point for team members regarding process-related queries.
- Process Metrics: Clear understanding of process metrics (SLA, OLA, KPI) and how they are measured. Ability to improve measurement systems for transparency and effectiveness.
- Risk Management: Identify risks, understand associated risks, and develop mitigation plans. Highlight unmitigated risks to supervisors.
- Issue Escalation: Escalate issues and seek advice on complex problems.
- Documentation: Ensure progress, issues, and agreements are documented and acted upon.
- Adaptability: Adapt to changing environments and support multiple clients as needed.
- Data Analysis: Analyze and interpret data, taking appropriate action.
- Confidentiality: Handle sensitive and confidential matters with maturity.
- Decision Making: Make judgmental decisions that directly influence customer satisfaction and expectations.
Roles and Responsibilities:
- Solve routine problems using general guidelines and precedent.
- Primary interaction within the team and with the direct supervisor.
- Detailed instructions provided for all tasks.
- Decisions impact own work and are closely supervised.
- Individual contributor within a team with a predetermined, narrow scope of work.
Education:
- UG: BCom
- PG: Any Postgraduate
Key Skills:
- Payroll Process Design
- Payroll Processing
- Service Delivery
- Visio
- Payroll
- Vendor Management
- Project Management
- Program Management
- Business Analysis
- HRSD (Human Resource Service Delivery)
- Workforce Management
- Talent Acquisition
- Recruitment
- Stakeholder Management
- Quality Assurance
- Agile
Application:
- Interested candidates should register or login to apply.
This role is ideal for recent BCom graduates with a foundational understanding of payroll processes and the ability to adapt to dynamic work environments. The position offers a chance to develop skills in HR service delivery and payroll process design within a supportive and structured team at Accenture.
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