Job Title: IT L2 Support Engineer – Hospitality Industry
Company: KATALYSTCS - Agents of Change Consulting Private Limited
Location: Remote
Job Type: Full-time, Permanent
Shift and Schedule:
- Weekend availability
- Morning shift
- Rotational shift
- Monday to Friday
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Job Description:
KATALYSTCS is seeking an experienced IT L2 Support Engineer with a background in the hospitality industry to provide advanced technical support and ensure the seamless operation of IT systems and infrastructure.
Key Responsibilities:
- Provide technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve escalated IT issues to minimize disruption to business operations.
- Manage and monitor IT systems, including servers, networks, and applications.
- Implement and maintain IT policies, procedures, and standards.
- Conduct system audits and generate reports to identify and address potential issues.
- Assist in the installation, configuration, and maintenance of IT equipment and software.
- Provide training and guidance to customers to enhance their technical skills.
- Work with vendors and third-party service providers to resolve technical issues.
- Document all support activities, troubleshooting steps, and resolutions.
- Participate in on-call rotation and provide after-hours support as needed.
- Manage and resolve customer queries, handling escalations and complaints.
- Maintain accurate records of all interactions in the CRM system.
- Participate in regular training sessions to stay updated on new products and technologies.
- Proactively manage help desk and maintain support cases as per company standards.
Job Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT support, with at least 1 year in L2 support.
- Strong knowledge of IT infrastructure, including servers, networks, and software applications.
- Experience with hospitality industry software and systems (e.g., PMS, POS, CRM tools) is a plus.
- Proficient in troubleshooting hardware and software issues in Windows and/or Linux environments.
- Familiarity with network protocols, firewalls, and security practices.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
- Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals.
Required Candidate Profile:
- Proactive and detail-oriented individual with a passion for technology and customer service.
- Strong analytical skills and ability to handle complex technical issues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Continuous learner who stays updated with the latest industry trends and technologies.
- Fluency in written and spoken English.
Skills Required:
- Advanced troubleshooting and problem-solving skills.
- Knowledge of IT infrastructure management and monitoring tools.
- Proficiency in Windows and/or Linux operating systems.
- Familiarity with network configurations and security protocols.
- Excellent communication and customer service skills.
- Ability to train and mentor junior IT staff.
- Strong documentation skills and attention to detail.
- Flexibility to work different hours and participate in an on-call rotation.
How to Apply:
Application Questions:
- Salary Expectation?
- Notice Period?
Keywords and Sentences:
- IT L2 Support Engineer: The IT L2 Support Engineer at KATALYSTCS provides advanced technical support and ensures the smooth operation of IT systems for the hospitality industry.
- IT L2 Support Engineer Ireland Job Opening: While this position is remote, similar roles may be available in Ireland.
- IT L2 Support Engineer Job in Chennai 2019: This position may align with past job openings in Chennai, indicating the ongoing demand for skilled IT L2 Support Engineers.
- IT L2 Support Engineer Roles and Responsibilities: The IT L2 Support Engineer is responsible for troubleshooting IT issues, managing IT systems, and providing customer support and training.
- IT L2 Support Engineer Salary: The salary for an IT L2 Support Engineer at KATALYSTCS ranges from ?1,39,642.05 to ?2,50,000.00 per year.
