![details](https://globalfamily.in/img/records/6492cc9a59fb4.jpg)
Company Name:-KONZE Enterprise
Location:-Ahmedabad, Gujarat
Full Job Description
We work to grow together.
Let’s start.
We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof.
Ahmedabad (Onsite)
Sr. Customer Success Executive1 Position • Full time
Job Details
Roles / Responsibilities:
- Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.
- Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
- Plan approaches and pitches with pre-sales and marketing teams for upselling and cross-selling.
- Work with sales head to develop proposals that speak to the client’s needs, concerns, and objectives.
- Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly.
- Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
- Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
- Work cross-functionally with other departments and contribute towards product feedback and roadmap.
Experience:
- 1-2 years in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage
Skills:
- Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers.
- Strong organization and presentation skills.
- Develops Healthy Customer Relationship.
- A propensity for relationship building.
- Industry knowledge.
- Leadership skills—customer success managers often take on leadership roles for the customer success team.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
Remuneration: Negotiable
Kindly share your CV on hr@konze.com with your Job Title as the subject.