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HR Service Delivery New Associate
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Job Title: HR Service Delivery New Associate
Company: Accenture
Location: Mumbai
Salary: Not disclosed
Type: Full-time, Permanent
Experience: 0 to 1 year

Job Description:

Skill Required: Payroll - Payroll Process Design
Designation: HR Service Delivery New Associate
Qualifications: BCom

Responsibilities:

  • Workforce Performance: Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs.
  • Payroll Process: Involvement in US/UK/International payroll process design.
  • Shift Work: Willingness to work on multiple shifts, including extended shifts during payroll runs and alternate Sundays for bi-weekly payroll.
  • Client Interaction: Engage with onshore SMEs, various client contacts at multiple levels, and client's employees.
  • Office Tools: Proficient with PowerPoint, Excel, Word, and Visio.

Requirements:

  • Client Payroll Understanding: Comprehensive understanding of payroll activities for assigned clients in the US payroll domain.
  • Payroll Process Insight: Deep knowledge of payroll processes supported by Accenture across different geographies.
  • Team Support: Act as an escalation and resolution point for team members regarding process-related queries.
  • Process Metrics: Clear understanding of process metrics (SLA, OLA, KPI) and how they are measured. Ability to improve measurement systems for transparency and effectiveness.
  • Risk Management: Identify risks, understand associated risks, and develop mitigation plans. Highlight unmitigated risks to supervisors.
  • Issue Escalation: Escalate issues and seek advice on complex problems.
  • Documentation: Ensure progress, issues, and agreements are documented and acted upon.
  • Adaptability: Adapt to changing environments and support multiple clients as needed.
  • Data Analysis: Analyze and interpret data, taking appropriate action.
  • Confidentiality: Handle sensitive and confidential matters with maturity.
  • Decision Making: Make judgmental decisions that directly influence customer satisfaction and expectations.

Roles and Responsibilities:

  • Solve routine problems using general guidelines and precedent.
  • Primary interaction within the team and with the direct supervisor.
  • Detailed instructions provided for all tasks.
  • Decisions impact own work and are closely supervised.
  • Individual contributor within a team with a predetermined, narrow scope of work.

Education:

  • UG: BCom
  • PG: Any Postgraduate

Key Skills:

  • Payroll Process Design
  • Payroll Processing
  • Service Delivery
  • Visio
  • Payroll
  • Vendor Management
  • Project Management
  • Program Management
  • Business Analysis
  • HRSD (Human Resource Service Delivery)
  • Workforce Management
  • Talent Acquisition
  • Recruitment
  • Stakeholder Management
  • Quality Assurance
  • Agile

Application:

  • Interested candidates should register or login to apply.

This role is ideal for recent BCom graduates with a foundational understanding of payroll processes and the ability to adapt to dynamic work environments. The position offers a chance to develop skills in HR service delivery and payroll process design within a supportive and structured team at Accenture.

LINK

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