Company: Trigent Software
Position: Customer Support US Voice
Experience: 0 years (Fresher)
Salary: 2.75-3.5 Lacs P.A. (Approx. 25K CTC per month)
Location: Mumbai, Navi Mumbai, Bangalore
Employment Type: Full Time, Permanent
Industry: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Responsibilities:
- Outbound Calling:
- Call candidates to encourage them to complete job applications.
- Schedule or reschedule the first day of work for employees and provide necessary information.
- Application Review:
- Ensure application forms are correctly filled out.
- Inbound Call Handling:
- Resolve candidates' queries over calls, email, and text.
- Ticketing System:
- Manage queries through a ticketing platform like ServiceNow (advantageous but not mandatory).
- Customer Experience:
- Maintain a quality score of 90% and above.
- Escalate complex issues as necessary.
- Process Improvement:
- Suggest ideas to enhance efficiency, accuracy, and controls.
- Team Activities:
- Participate in team-building activities.
- Data Security:
- Ensure the confidentiality and security of client data.
Qualifications:
- Education: Any Graduate; freshers can apply.
- Skills:
- Excellent communication skills.
- Preferred skills include outbound calling, customer support, BPO experience, handling inbound calls, customer service, and knowledge of international voice processes.
Application Process:
- Contact: For more details, candidates can call or WhatsApp Gayathri at 8073564703.
Additional Notes:
- Applicants: The job has received 111 applications.
- Post Date: The job was posted 6 days ago.
- Openings: There is 1 opening for this role.
Key Takeaways:
- Work Environment: The job requires working from the office.
- Target Audience: Fresh graduates with good communication skills looking to start their career in customer support within an international BPO setup.
- Advancement Opportunities: Potential for process improvement and participation in team-building activities suggests a supportive and dynamic work environment.
