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Job name:- Customer Support Engineer II
Company Name:- Fivetran
Location:-Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru
Job Name |
Customer Support Engineer II |
Company name |
Fivetern |
Location |
Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru |
Experience |
1 - 4 years |
Schedule |
Day shift |
Skill |
· Unix · Networking · Medical insurance · Troubleshooting · microsoft · Oracle |
Description |
· Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution. · Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.) · Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents. · Develop, tests and document workarounds for product tickets reported · Communicate with engineering to report and investigate customer issues · Contribute solutions to the knowledgebase · Collaborate and provide guidance, and training to other team members · Collaborate with teammates on technical and non-technical projects. |
Link |